Returns, Refunds and Exchanges

🕯️ Returns, Refunds & Exchanges 

Where every item is chosen with intention, and every customer is treated with care. 

At VixSin’s WitchPit, we want you to feel confident and enchanted by every purchase. If something arrives and doesn’t meet your expectations, we’re here to help — with clarity, fairness, and a touch of gothic grace. 

🔄 Returns 

We accept returns within 30 days of delivery for items that are: 

Return shipping is at the customer’s expense, and we recommend using a tracked service to ensure your parcel finds its way safely back to our lair. 

To begin a return, simply contact us with your order number and we’ll guide you through the process. 

🕸️ Refunds 

Once your returned item arrives and is inspected, we’ll issue your refund. Refunds typically take 3–7 business days to process, depending on your bank or payment method. 

Please note: 

🛠️ Faulty or Damaged Items 

No items leave in a damaged condition, but we know that issues may appear during transit from the WitchPit to your own haven. If your item arrives broken, damaged, or faulty, we’ll make it right — no hesitation. 

We’re happy to offer: 

Just contact us with photos of the issue and your order number, and we’ll take care of the rest. 

🔁 Exchanges 

If you’d like to exchange an item for a different size, style, or variant, we’re happy to help. As with returns, return shipping is at the customer’s expense, but we’ll send out the replacement once the original item is received and inspected. 

🖤 Need Assistance? 

If you have questions, concerns, or need guidance, our support team is here to help — with the same care and intention we put into every product. 

Reach out anytime at Contact The Coven.

Or Email us at: Returns@vixsins-witchpit.com